PE Electronics Ltd., Insta Care & Services (Electrolux), Bhubaneswar took away my Front-loading washing machine on 15-03-2011 for repair of 'door problem'. Since then after so many visits to their workshop, personal contacts and telephone-calls to their ASM, Customer Service, Sri Alok Kumar Swain, did not yield any result. They say to exchange the machine for a new Washing Machine of Electrolux against a discount of Rs. 2,000/-. They do not bother to repair a costly machine and insist on exchange it for junk-value. What can I do ?